During 1990 a printing company designed and installed a ManagementInformation System that met the business needs of a commercialenvironment which was characterised at that time by:

• a unitary structure with one profit centre
• central direction from senior managers
• 100% internal resourcing of ancillary services
• the employment exclusively of permanent full-time employees
• customers holding large inventories who accepted long delivery times
• most of the work concerned with long print runs for established large publishing houses.

A radical change in the business environment has resulted in the following outcomes:

• the development of a divisionalised structure with four profit centres that utilise each others services
• empowerment of team leaders and devolved decision making
• considerable outsourcing of activities
• a significant proportion of the employees work part-time and/or on temporary contracts
• customers now commonly operate JIT systems requiring immediate replenishment of inventories
• the typical customer requires specialist low volume but complex high value printing.

Required:

1. Recommend the significant changes in the Management InformationSystems that would probably be required to meet the needs of this newsituation. Explain the reasons for your recommendations. (20 marks)
2. Which industrialist and philanthropist, born in Scotland in 1835, is often regarded as one of the richest Americans ever?
3. What are the currencies of the following countries: (a)China, (b)Brazil, (c)Isreal, (d)Turkey, and (e)South Korea?
4. Starting with the letter 'N' what is the study or collection of currency called?
5. Who said: 'It costs a lot of money to look this cheap'?
6. Where would you have seen Sir John Houblon from April 1994 to April 2014?
7. First published in 1776, name the magnum opus of the Scottish economist Adam Smith?
8. This wouldn't be a money quiz without asking how much cash do the following British slang terms represent: (a)monkey, (b)pony, and (c)score?
9. What is the name of Ingham and Luft's model and theory which deals with hidden and open areas of knowledge about a person?
10. The '360 degree' appraisal method collects feedback from whom, about whom?
11. What are the four levels of learning evaluation defined in Donald Kirkpatrick's original four-stage model?
12. What is the correct ascending order of these human needs according to Maslow's Hierarchy of Needs: Esteem, Safety, Belongingness and Love, Self-Actualisation, Biological and Physiological?
13. What part of our brains typically handles process-type functions, according to brain theorists such as Katherine Benziger?
14. What does the accounting acronym FIFO mean?
15. One of the most effective and efficient forms of marketing is abbreviated to the initials WOM; what is it?