During an intense six$-$month contract negotiation, Carlisle developed a strong working relationship with his client, Bart, an outside vendor. Because of their professional bonding, Carlisle and Bart were able to openly explore and constructively hammer out agreements on very tough contract issues. The resulting contract was far superior to what either of them might have hoped for six months earlier and was a good example of

globalization.

technological change.

the importance of knowledge and ideas.

collaboration across organizational boundaries.

an increasingly diverse labor force.