During customers service period you will need to:

1. dentify four different customers, two internal and two externals (this could be dependent on special needs, customs, service situation, preferences etc.)

• Document who they were (customer profile).
• Explain how you provided a quality service experience to each customer, byshowcasing professional and personalised customer service to these guests i.e., extras and add-ons

2. Nominate 3 types of customer loyalty programs for Epicure Training Restaurant

• Explain each of the loyalty programs selected purpose and how they would work in a hospitality business.
• Summarise if the programs are viable for use in the Epicure Training Restaurant. Why or why not is the program viable?

3. From your experience in the Epicure Training Restaurant

• Describe what would be essential features for an Epicure Training Restaurant database.
• What promotional services could management utilise this Epicure Training Restaurant database for?