During initiation of a new product improvement project, a project manager finds historical data showing that a similar project resulted in customers complaining of an even worse user experience compared to the previous product version. How can the project manager prevent this outcome in the new project? Define a high-level risk and plan mitigation after completing the work breakdown structure (WBS). Define a user focus group as external stakeholders with a high influence on outcomes. Hire a consultant to perform a benefit analysis as an input to the project charter. Hire a team of external users to perform acceptance testing on the product