During requirements elicitation, you watch the user perform the action they are hoping to improve. What should you be looking for when observing the user?

If the user is using it according training documents, and as their leader wants them to use it$.$

If the user is using it as documented in the system's documentation.

If the user struggles, the nature of the struggle, what the inputs are and steps leading to the struggle, and what is missing from the user's point of view to complete the task successfully.

If the user is using the exact scenario the proposed fix is looking to implement