During the investigation of a complaint, a company balances the individual's right to privacy with the need to keep stakeholders informed of the process and outcomes of the investigation. Considering this, choose which of the given options are part of the process of managing a complaint.

Select all that apply.

a. A company may need to keep stakeholders informed of the process and outcomes of the investigation.

b. Confidential conversations and enquiries are part of a formal Investigation process.

c. Company encourages the complainant to Involve several people in the investigation to create awareness.

d. The complainant's Counselor is not informed about the investigation to maintain right to privacy.