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During the role-play, you are required to demonstrate the following skills and knowledge. Discuss customer service needs with staff. Communicate any new practices to staff.

During the role-play, you are required to demonstrate the following skills and knowledge. Discuss customer service needs with staff. Communicate any new practices to staff. Use questioning and listening techniques to gain staff feedback. Provide opportunities for staff to participate in development of customer service practices. Complete the role-play

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