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During Week 1, we learned how you must start with an objective, and then identify metrics that will help you draw a conclusion on

 

During Week 1, we learned how you must start with an objective, and then identify metrics that will help you draw a conclusion on whether the objective is met or not. These metrics are success measures. For example, if the objective is to offer competitive benefits and attract talent, you would have said to meet this objective "if employees say they are at least 95% happy/satisfied with your benefits offerings". With this in mind, if the objective of the Talent Acquisition (or Recruiting) Department is to ensure diversity goals for Customer Service position is met in the hiring process, what three metrics would you use to measure the success of this objective? Diversity Goals could be it as it relates to Gender, or Ethnicity

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