e. At a meeting, you present a proposal that angers two of your coworkers. They attack you verbally, claiming you don't have your facts right. f. Your supervisor criticizes you for taking too long to finish a job. Discuss the impact each approach is likely to have on (1) the relational climate and (2) future interac- tions between these employees. Explain your answer by using the communication model in Chapter 1. 5. Invitation to Insight Recall two conflicts you've been involved in recently. a. For each incident, identify the primary source of conflict as described in the Causes of Con- flict section of this chapter. Do you think the other party(ies) would agree about the4. Skill Builder Practice your ability to manage criticism construct tively by discussing the following scenarios with a partner. Take turns describing how you would respond to the criticism and critiquing each other's responses. a. A coworker accuses you of trying to ingratiate yourself with (kiss up to) the boss. b. A hard-to-please client snaps at you about not returning phone calls in a timely manner. c. You forgot to proofread the budget committee's minutes before you distributed them; you acci- dentally mistyped several of the budget figures and the boss is upset. d. You walk through a coworker's work area on the way to the water cooler. They bark, "Can't you give me some space to do my job?" 155