E10-28A (similar to) Mangee Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement. Mangee Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Perspective: Objective KPI Financial: Goal Actual Achieved? Customer: * Data Table Mangee Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Mangee Corporation has collected for the past quarter. KPI Actual 6.5 Employee satisfaction survey (1 -5, with 1 as most satisfied) Number of units produced per hour Core product line profit as a percentage of core product line sales Percentage of employees with access to customer relationship database Gross margin growth percentage Number of repeat customers Average repair time (number of days) Goal 1.8 6.9 16% 80% 22% 99,000 79% 25% 100,000 1.4 Number of customers 125,000 135,000 Through its strategic management planning process, Mangee Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase profitability of core product line. 2. Improve post-sales service. 3. Improve employee morale. 4. Increase number of customers. 5. Improve production efficiency. 6. Increase customer retention. 7. Increase gross margin. 8. Increase number of employees with access to customer relationship database