E11-30 Balanced Scorecard Preparation

The following information is in addition to that presented in Mini Exercises 11-23 for the

Worldwide Auditors' Association. For the year ended November 30, 2017, the organization had set a membership goal of 100,000 members with the following anticipated results:

Revenues $55,859.6

Expenses

Salaries 27,900.0

Other personnel costs 6,975.0

Occupancy costs 3,859.6

Reimbursement to local units 1,480.0

Other membership services 1,050.0

Printing and paper 525.0

Postage and shipping 220.0

General and administrative 1,090.0 43,099.6

Excess of revenues over expenses $12,760.0

Additional information follows:

• Membership dues were increased from $360 to $400 at the beginning of the year.
• One-year subscriptions to Worldwide Auditor were anticipated to be 2,400 units.
• A total of 29,000 technical reports were anticipated at an average price of $80 with average costs of $22.
• The budgeted one-day courses had an anticipated attendance of 33,000 with an average fee of $450. The two-day courses had an anticipated attendance of 3,000 with an average fee of $770 per person.
• The organization began the year with net capital assets of $88,000,000 with a planned cost of capital of 9 percent.

a. A balance scoreboard for IAA for November 2017 with calculated key performance indicators presented in two columns for planned performance and actual performance --- include key financial, customer, and operating performance indicators.

b. Which of the evaluation areas you selected indicated success and which indicated

failure.

c. Give some explanations of the successes and failures.