E19-27 (similar to) Question Help For the past two years, Universal Universal Cell Phones ( UCP UCP) has been working to improve the quality of its phones. Data for 2016 2016 and 2017 2017 follows (in thousands of phones): LOADING... (Click the icon to view the information.) Read the requirements LOADING... . Requirement 1. For each year, 2016 2016 and 2017 2017, calculate: a. Percentage of defective units shipped Select the formula you will use to calculate the percentage. Then enter the amounts in the formula and calculate the percentage for both 2016 2016 and 2017 2017. (Round the percent to two decimal places, X.XX%) Percentage of / = defective units shipped Choose from any drop-down list and then click Check Answer. 11 parts remaining Clear All Check Answer Data Table 2016 2017 Cell phones produced and shipped 1,000 12,000 Number of defective units shipped 25 600 Number of customer complaints 75 1,200 Units reworked before shipping 75 750 Manufacturing cycle time 15 days 18 days Average customer-response time 40 days 30 days PrintDone Requirements 1. For each year, 2016 2016 and 2017 2017, calculate the following: a. Percentage of defective units shipped b. Customer complaints as a percentage of units shipped c. Percentage of units reworked during production d. Manufacturing cycle time as a percentage of total time from order to delivery 2. Referring to the information computed in requirement 1, explain whether UCP UCP's quality and timeliness have improved. PrintDone