Each day, a FedEx competitor processes approximately 60,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance.

Description Weight Number of Errors

Complaints reopened 3 110

Damaged packages 10 18

International 1 107

Invoice adjustments 1 287

Late pickup stops 3 203

Lost packages 10 5

Missed proof of delivery 1 25

Right date late 1 751

Traces 3 119

Wrong day late 5 15

Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.