Each expense report that has to be sent back has a $45.00 PONC attached. After examining the data, select a problem and work through the first three steps for eliminating nonconformance. 

a. Define the situation. Clearly describe the problem and the process where it is found, including a calculation of PONC. Plan the solution: Who needs to be involved? - 

What measurement will show us that corrective action has been effective? When must the problem be solved? 

b. How could the problem be fixed? 

c. Using any of the techniques discussed in your workbook, identify the possible root cause(s).