Each of the statements below describes a way in which a person reacts when faced with an interpersonal conflict. Read, then rate each statement on a scale of 1 to 4 based on how likely you would be to react to a conflict situation in that way. Please answer the questions by indicating how you would behave, rather than how you think you should behave. Key: 1 = rarely 2 = sometimes 3 = often 4 = always 1 2 3 4 1. If a group is at an impasse during a conflict, I encourage everyone to try to meet halfway. 1 2 3 4 2. During a conflict, I gather information about all sides and keep communication flowing. 1 2 3 4 3. I work hard to keep the peace, realizing that it might not result in getting what I need or want. 123 4 4. During a conflict I ask myself what I need and what the other person needs in an attempt to see both sides of the issue. 1 2 3 4 5. I feel I am right most of the time and I am good at figuring out what needs to be done to solve a problem. 1 2 3 4 6. During a disagreement I try to say as little as possible and get out of the situation quickly. 1 2 3 4 7. Conflict situations make me feel anxious and uneasy. 1 2 3 4 8. I use a give-and-take approach to negotiate solutions so that each person gets something. 1 2 3 4 9. I would champion my point of view and argue my case strongly. 1 2 3 4 10. I discuss issues with the group in order to find solutions to meet everyone's needs. 1 2 3 4 11. My goal is to meet others' expectations.1 2 3 4 12. If I disagree with someone, I try to keep it to myself so that I won't start an argument. 1 2 3 4 13. I tend to approach problem solving as compromise, finding something to appease each party then moving on. 1 2 3 4 14. I always try to accommodate the desires of others. 1 2 3 4 15. I thrive on conflict. I find battles of the minds thrilling and energizing. Scoring: To identify your most prominent conflict resolution style, total the ratings for each question in the respective categories below. The style with the highest score indicates your most commonly-used style. The style with the lowest score indicates that you prefer to use it least. If you deal with conflict on a regular basis in a variety of contexts, you may find that your style is a blend of two or more styles that have high scores. Read the pros and cons of all the styles listed below and review the descriptions of each style contained in this chapter to see whether your approach is the most effective for the situations you most often find yourself in. Would other approaches be helpful to you? Style Statement Total score of the Numbers statement ratings Accommodate/Oblige 3, 11, 14 Collaborate/Integrate/Problem-solve 2, 4, 10 Compete/Force/Dominate 5, 9, 15 Compromise 1, 8, 13 Withdraw/Avoid 6, 7, 12