each staff member's individual needs and ensure that these are met. You recognise that staff working in each area of the hotel require different customer service skills and have decided to begin with the front desk staff. Your predecessor had recently completed policies and procedures covering customer service and performance management. One of your tasks as HR Manager will be to introduce these to the staff. Your predecessor has performed regular staff performance appraisals and collated these in Team Performance appraisals. Only one more staff appraisal needs to be done to complete the latest round of reviews. Your predecessor has already entered the objective performance data into the employee's Performance Appraisal Template and the latest Team Performance Appraisal. :t a structured performance appraisal on Terry (your assessor}. Begin by reviewing, and printing out Performance Appraisal Terry Review the Performance Management Policy and Procedures to determine how you should carry out the appraisal. Hold a meeting with Terry. It should not take longer than about 15 minutes. Discuss each section with the employee, taking notes in the Performance Appraisal Terry. During the meeting, you will need to demonstrate effective communication skills including