Each student is to complete the following project You have recently been employed with AET Transport as the Customer Service Manager. Your role was created to address the gap between AET Transports mission to provide quality customer service, and their actual un-organised / informal process for working with customers. Your first task in this role is to develop and formalise AET's Customer Service Strategy. In undertaking this task, you are to: Provide a detailed written response outlining the process you would follow to undertake this task Develop a Customer Service Strategy that: O Incorporates internal customer requirements O Incorporates external customer requirements O Develops customer service standards that you would like to implement O Includes procedures for implementation of each standard O Covers a process for handling complaints and grievances O Identifies the required resources O Includes a roll-out and implementation process Outlines both long term and short-term plans for monitoring the achievement of customer service aims, and evaluates their effectiveness, along with any associated forms required for this. You should provide a detailed response to this task, as your assessor will be checking to ensure it meets the company requirements and is written to an acceptable industry level