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ead the extract below and answer ALL the questions that follow. SG is a South African consulting and technology company that strives to make an

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ead the extract below and answer ALL the questions that follow. SG is a South African consulting and technology company that strives to make an impact towards positive change ley were contracted to deal with the stakeholder management of a leading global banking group. The group is require comply with various regulations and governance requirements. To ensure this, the group published a policy 0 inctions and prohibitions of business activities. BSG was then contracted to achieve compliance with the policy withi e banking group's emerging market operations. During the process, BSG noted that the flow of information between th akeholder groups was unclear and that inconsistent information was being disseminated, which resulted in confusio Id misunderstandings. BSG identified stakeholder management as a key factor to address the challenge, and, based 0 stakeholder analysis, compiled a plan to ensure that communication from the South African team to stakeholders livered regularly, accurately and consistently. Meetings were held with key stakeholders, and face-to-face interaction th stakeholders were identified as pivotal relationship-building activities, allowing the team to establish relationship th the people who are ultimately impacted by the changes introduced. The intimate knowledge these stakeholders ha the business, its constraints and challenges and the operating environment was crucial-not only in designing a fective solution, but also in obtaining commitment and buy-in to the change from the business users. Effectiv lationships in the business areas enabled BSG to gather specific information regarding systems, processes, constraint id challenges in each country and ensured a team of committed individuals in each country, which played a major rol translating the high-level requirements into effective business activities. Irough the creation of a sound communication plan, which defined stakeholders in terms of their responsibilities an pectations, taking into account communication requirements and constraints, the programme team was able t fectively manage the expectations of key stakeholders. Through regular and consistent communications, expectations iks and delivery were all successfully managed. BSG thus executed their task by grouping together communication id requirements. Without such stakeholder management-in which communication played a key role-the overa jectives of the sanctions programme would not have been met. ource: Business Communication Second Edition 2020 ontent Editor: Middleton 2020 "Through the creation of a sound communication plan, which defined stakeholders in terms of their responsibilities and expectations, taking into account communication requirements and constraints, the programme team was able to effectively manage the expectations of key stakeholders". Critically evaluate the "sound communication plan" created by the consulting company. QUESTION 4 "Without such stakeholder management-in which communication played a key role-the overall objectives of the sanctions programme would not have been met". Justify the above statement in the light of effective communication techniques used in getting the stakeholders to work closely to contribute to the positive flow of ideas and information. ead the extract below and answer ALL the questions that follow. SG is a South African consulting and technology company that strives to make an impact towards positive change ley were contracted to deal with the stakeholder management of a leading global banking group. The group is require comply with various regulations and governance requirements. To ensure this, the group published a policy 0 inctions and prohibitions of business activities. BSG was then contracted to achieve compliance with the policy withi e banking group's emerging market operations. During the process, BSG noted that the flow of information between th akeholder groups was unclear and that inconsistent information was being disseminated, which resulted in confusio Id misunderstandings. BSG identified stakeholder management as a key factor to address the challenge, and, based 0 stakeholder analysis, compiled a plan to ensure that communication from the South African team to stakeholders livered regularly, accurately and consistently. Meetings were held with key stakeholders, and face-to-face interaction th stakeholders were identified as pivotal relationship-building activities, allowing the team to establish relationship th the people who are ultimately impacted by the changes introduced. The intimate knowledge these stakeholders ha the business, its constraints and challenges and the operating environment was crucial-not only in designing a fective solution, but also in obtaining commitment and buy-in to the change from the business users. Effectiv lationships in the business areas enabled BSG to gather specific information regarding systems, processes, constraint id challenges in each country and ensured a team of committed individuals in each country, which played a major rol translating the high-level requirements into effective business activities. Irough the creation of a sound communication plan, which defined stakeholders in terms of their responsibilities an pectations, taking into account communication requirements and constraints, the programme team was able t fectively manage the expectations of key stakeholders. Through regular and consistent communications, expectations iks and delivery were all successfully managed. BSG thus executed their task by grouping together communication id requirements. Without such stakeholder management-in which communication played a key role-the overa jectives of the sanctions programme would not have been met. ource: Business Communication Second Edition 2020 ontent Editor: Middleton 2020 "Through the creation of a sound communication plan, which defined stakeholders in terms of their responsibilities and expectations, taking into account communication requirements and constraints, the programme team was able to effectively manage the expectations of key stakeholders". Critically evaluate the "sound communication plan" created by the consulting company. QUESTION 4 "Without such stakeholder management-in which communication played a key role-the overall objectives of the sanctions programme would not have been met". Justify the above statement in the light of effective communication techniques used in getting the stakeholders to work closely to contribute to the positive flow of ideas and information

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