East Alabama Medical Center uses nonfinancial performance measures to track the following objectives: - Maintain and improve the quality of clinical services. - Improve patient service. - Enhance employee recruitment and retention. (a) Link each of these objectives to one of the four balanced scorecard perspectives. (b) Identify where on a balanced scorecard you would most likely find the following metrics: - Patient satisfaction score - Number of medication errors - Nursing turnover rate - Readmission rate - Number of new hires - Emergency room wait time before treatment - Nurse-to-patient ratio - Likelihood of patient recommending the hospital - Number of patient complaints - Employee satisfaction with incentive systems