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Easy Care Carpets (ECC) became an overnight sensation when its Barely Berber line was discovered to be completely resistant to pet stains. Within three months,
Easy Care Carpets (ECC) became an overnight sensation when its Barely Berber line was discovered to be completely resistant to pet stains. Within three months, the quiet 30-person manufacturing facility had added 100 additional employees and relocated twice. Losses associated with deliveries and employee injuries skyrocketed. ECC hired Rick to establish a risk management program and lower the company's loss ratio to within 5% of last year's level. June, the manager of ECC's distribution unit, is reluctant to meet with Rick because she feels the recent delivery losses are due to the overly ambitious attitudes of the newly hired drivers and will stop once a routine is settled. Which one of the following would be Rick's best option for obtaining June's cooperation? Available answer options Select only one option A Rely on June's experience and focus on employee injuries B Exercise direct line authority to implement any necessary changes C Correlate delivery losses with impact on corporate earnings D Report June's resistance to senior management
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