• Educate the entire staff of First Access about their responsibilities in providing a safe and respectful facility free from physical, verbal, emotional and sexual abuse.
• Ensure every staff member clearly understands their responsibilities in reporting such abuse.
• Train staff in communication strategies so that they will respond in ways that build trust, openness and rapport if a client reports abuse.
• Ensure staff are fully aware of the main messages of the Incident, Injury, Trauma and Illness Policy and Procedure.

2. Refer to the First Access Staff Directory. Select a team of four people to work with you in the Safety and Respect team. Make sure you incorporate the suggestions from the email above.