• Educate the entire staff of First Access about their responsibilities in providing a safe and respectful facility free from physical, verbal, emotional and sexual abuse.
• Ensure every staff member clearly understands their responsibilities in reporting such abuse.
• Train staff in communication strategies so that they will respond in ways that build trust, openness and rapport if a client reports abuse.
• Ensure staff are fully aware of the main messages of the Incident, Injury, Trauma and Illness Policy and Procedure.

2. Refer to the First Access Staff Directory. Select a team of four people to work with you in the Safety and Respect team. Make sure you incorporate the suggestions from the email above.

Monica Earnest

Raymond Wu

Bella Ried

Isra Hussan