Effective communication consists of more than just speaking and listening. Tone, style, body language, facial expression, and more all add to the content of our message. Without isolating each of these elements, we often do not appreciate just how much they add - or detract.
To prepare for this discussion, watch a newscast with the sound off for several minutes and consider:
The content of the newscast The body language of the newscaster Next, turn up the volume and consider:
The newscasters' tone of voice, Any apparent attitude of the newscaster The ability of the newscaster to report the news effectively
Discuss the challenges of gaining a complete and unbiased message from the newscast. What were the benefits of volume? What were the benefits of NO volume? How can what you learned help you communicate more effectively?