Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process $\_\_\_\_\_\_\_\_.$

Question $15$Answer

a$.$

the customer, the service organization, and the individual service provider

b$.$

the suppliers, the customer, and the organizational culture

c$.$

discovering the customer's needs, meeting their needs, and following up

d$.$

the customer's expectations, the customer's desires, and the customer's satisfaction