Effective communication skills are very important in business, particularly in the selling profession. After reading about The Power of Effective Communication in Chapter $5,$ recall an experience that you had where the person communicating with you was not effective. If you prefer, you could recall a case where you were not effective.

Your example could be verbal, nonverbal or written.

What did they do wrong?

What could they have done differently?

How did that impact the relationship?