Effective managers often are able to recognize, understand, and anticipate the moods and emotions of their employees. This skill is important because: Question 38 options: it allows them to present problems and issues in ways that side-step feelings that might otherwise affect good decision-making. they can avoid establishing strong interpersonal connections with their direct reports. moods and emotions are best kept out of the workplace. with this ability, managers can manipulate employees to pursue the goals and objectives of the organization