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Effective service recovery entails all of the following except 1-involving customers in the service recovery where possible. 2-resolving the problem quickly. 3-estimating the damage. 4-listening
Effective service recovery entails all of the following except
1-involving customers in the service recovery where possible.
2-resolving the problem quickly.
3-estimating the damage.
4-listening to the customer.
5-providing a fair solution.
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