Efficiency or effectiveness? Items: 1. Doing the right thing 2. Doing things right 3. Changes in gas mileage. 4. Number of training sessions dedicated to empowering staff. 5. Leads to fewer customer complaints and improved sales and market share. 6. Achieving it helps save resources. 7. Poor-quality cost per unit of output. 8. Customization level 9. How well the output of every process meets the needs of customers. 10. Output per unit of input. 11. Increases in productivity. 12. Percentage of time dedicated to special requests. On a column, write numbers 1 through 12 and next to each number identify whether the item (from the list above) is related to Efficiency or Effectiveness. ANSWER: 1. 2. 3. etc. Edit View Insert Format Tools Table 12pt * Paragraph