Elaine visits her local hairdressing salon, Expressions Ltd. On arrival her coat is taken by the receptionist and she is asked to sign a piece of paper. Elaine asks what she is signing as she has left her glasses at home. The receptionist says that it is just a receipt so they can tell which coat is hers when she leaves.

The stylist who cuts Elaine's hair accidentally cuts her ear causing it to bleed profusely. The highlighting solution the stylist uses burns Elaine's scalp and actually causes clumps of Elaine's hair to fall out.

Elaine complains to the manager saying she will take legal action, but the manager points to a sign behind the door of the salon which reads: "Expressions Ltd take no responsibility for injuries our customers sustain whilst on the premises." Elaine is also shocked to find that her coat has gone missing.

The manager directs her to another notice printed on the back of the piece of paper Elaine has signed which reads: "No responsibility is taken for loss of customer's belongings left anywhere on the premises."