Elegant Lady is a local company that manufactures and sells womens clothes in the UAE. The CEO of this company is Nada. The company can be described as a rigid bureaucracy with strict rules. The company does not have its own Accounting Department since this function is outsourced to the Spencer Accounting Company in Dubai.

The Marketing Manager is Khoula. The assistant Marketing Manager, Lamees has 20 salespersons who report to her. Khoula made Lamees responsible with the task of opening a new shop in Khalidyah and advertising for this new branch. Lamees started to search for the best location and contacted an advertising agency.

The HR department manager is Camelia and she has 2 employees reporting to her. Camelia is often stressed because of her high workload. She does not give many tasks to her employees as she does not trust that they will do the tasks correctly.

The CEO decided to give a bonus to all employees and she gave the list to her secretary for typing. She didnt tell the managers of the decision, but Khoula who is friendly with the CEO knew of this decision. Khoula has a strong personality and she influences most of the employees in the company. Khoula is very likeable and makes sure that she is always friendly to everyone by using praise and humor. She regularly seeks the support of her colleagues if she wants to convince the CEO, Nada of a new project or initiative.

1. What type of organizational structure(s) do you see at Elegant Lady?

2. What type of decision-making approach is being used at this company?

3. What is delegation? Give two examples from the text. Do all the managers use delegation

   effectively? Why? Why not? What might be the reasons for not delegating?

4. Who has power in this company? What type of power does the person have?

5. What type of influence tactic(s) does Khoula use?