Elements of the balanced Scorecard The following is the balanced Scorecard for Smith Company: Learning and Growth Internal Processes Customer Financial Retain top employees Reduce rework Retain new customers Increase profits Improve talent acquisition Recruit at top 10 colleges Improve delivery accuracy Automate warehouse --- % of entry- level hires from top 10 colleges 60% Tenure of top decile employees Number of erroneous deliveries Number of units reworked Percentage of customers who shop again 12% Customer referral frequency Gross profit Market share 2.3 yrs. 7 per wk. 3 per wk. 3% 17.2% [$86 million a. Using the given balanced Scorecard, identify the strategic initiatives of the company. a. Retaining the top employees b. Improving the talent acquisition process C. Retain the new customer d. Automated warehousing facility anced crorecard identify the nerformance nerenectives of the comnanv d Using the given balanced Scorecard, identify the performance perspectives of the company. a. Learning and growth perspective b. Customer and internal processes c. Financial perspectives d. All the above b. From the given balanced Scorecard, identify the overall strategic objective of the company. a. To increase the profitability of the business b. To be a company with more social responsibilities c. To improve the welfare of the company d. To start up new units of the company