Embracing a Customer-obsessed Mentality Question 4 of 5 Question: Which activities can help you stay focused on what your customers value? Instruction: Choose all options that best answer the question. Answer Choices Listening and using feedback to drive decisions that impact the customer experience Paying attention to what's going unsaid when listening to customers Asking customers how you can improve their customer experience Only listening to feedback that relates to your product or service Imposing your own interpretation on your customer's concern Keeping your manager informed of customer likes and dislikes