Emotion and Mood in OB Selection Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction Decision Making Positive emotions can increase problem-solving skills and help us understand and analyze new information Creativity Positive moods and feedback may increase creativity Motivation Promoting positive moods may give a more motivated workforce Leadership Emotions help convey messages more effectively Emotion and Mood in OB Negotiation Emotions may impair negotiator performance Customer Service Customers "catch" emotions from employees, called emotional contagion Job Attitudes Emotions at work get carried home but rarely carry over to the next day Deviant Workplace Behaviours Those who feel negative emotions are more likely to engage in deviant behaviour at work