Emotional Intelligence (EI) is about recognizing and managing your emotions and those of others. There are four
Question:
Personality is the view in which individuals are agreeable and open to new things. Looking at the Five Factor Model Personality Theory, Diana extremely lacks in this section because she does not take any steps to build a healthy relationship with her employees. She needs to work on being more agreeable and open to new experiences in order to increase her success as a general manager. When one agrees on situations, it means they are being courteous, good natured, empathetic and caring. She lacks in this because she does not take the extra step to be closer to her employees. Openness to New Experiences: At this point, Diana follows the same rules and regulations, day in and day out. Instead of firing the three employees, she could have been open to a more creative approach and given the new customer service idea a try. In order to be open to new experiences, one needs to be imaginative, creative, aesthetically sensitive, and curious. Diana follows the same routine all the time and should be open to new, and creative ideas that are put forth by her team. Empathy: Empathy is when an individual is more open to others feelings, thoughts, and situations. Diana dictates how the restaurant is run along with any changes that may be made. She is so hell-bent with following the rules, that she is not being empathetic to her employees. If Diana opens herself up to understand how her employees feel, then she will gain miles into training individuals in a positive work environment. Accepting Feedback: In this scenario, employees seem to have many ideas and comments they would like to express to Diana but she does not listen or respond to them. By acting on comments made from the employees, she will make herself more accepted and a better restaurant manager. If she is open to accept positive and negative feedback, then she will indeed have a better chance at making herself more promotable.
1. Apply your knowledge of the four emotional intelligence dimensions to discuss the likely reasons why Diana was not offered the promotion.
2. What skills does Diana need to develop to be promotable in the future? What can the company do to support her development efforts.
Leadership In Healthcare Essential Values And Skills
ISBN: 9781640553613
4th Edition
Authors: Carson F. Dye