Employee Recruitment and Retention Locating, hiring, and retaining good workers was a chronic problem in the hospitality industry, partly because work was often seasonal and many people required steady, year-round employment. At the Resort, this led to high turnover, which created an unstable environment. 1"\" As the Resort was at the end of the road in a small town, there were only so many local people available to work. Bringing people in from out of town could be challenging, but to address the problem, the Resort specifically built accommodations for up to twenty employees. Most new hires typically required training. A more complex option was to develop talent from within the Tla'amin Nation; Tla'amin Citizens were indirectly part owners of the Resort, and employing Tla'amin members was a priority for the Nation. These people could help build the Tla'amin tourism economy and could develop into future leaders for the Nation in a variety of capacities, including managing other Tla*amin -owned businesses. This made training and retaining Tla'amin employeessome of whom had very little prior experienceespecially important