Employee Relations -

Portfolio Part 2 Workplace Conflict For this section of the portfolio, you will explain how and why conflict occurs, how to manage it, and how to make it less likely to occur. Cover the following areas of information: 1. In your own words, define the different types of conflict: a) Explain the difference between functional and dysfunctional conflict and provide an example for each one.

b) Define the 5 other types of conflict

c) Explain where conflict can come from.

2. Conflict resolution methods: Choose 5 of the methods and describe them in your own words. Then, provide an example for each one. 3. Create a company conflict resolution policy. In general, it should explain when Human Resources should get involved, as well as the consequences of breaking the rules. Go to the links below to get ideas on what it should include: Policies for Workplace Conflict Resolution How to Resolve Workplace Conflicts