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Employee skill sets and the concept of balanced scorecard have received considerable managerial attention in recent years. Under the balanced scorecard methodology, employee skill sets
Employee skill sets and the concept of balanced scorecard have received considerable managerial attention in recent years. Under the balanced scorecard methodology, employee skill sets are most likely to be addressed and measured under which category?
Choices:
Customer
Learning and growth
Financial
Internal business processes
&
On a balanced scorecard, which of the following is not a customer measure?
Choices:
Service response time
Warranty expense
Economic value added
Market share
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