Employee surveys did not provide informatio cooperative, or compassionate, or even crea been. What else can you do to get this information? Resurvey external customers and ask them to comment on the specific elements in the Mixed Standards Scale. Have Craig complete a self-evaluation and re-survey external customers, having them address the specific elements in the appraisal. Have Craig complete a self-evaluation. He knows best whether he met the standards or not. Request feedback from Craig's peers and other internal customers (departments) who have interacted with him this quarter