Employees' attitudes, experiences, feelings, and opinions about the workplace influence how they perform. All leaders in the organization need insight into how engagement influences individual performance. Leaders, supervisors, and HR staff need all of this information to alter and improve current programs and to address individual issues like Karla's failure to recognize her staff. With 15 employees, it's unlikely that not one employee in her office is worthy of recognition at the end of the year.

• How can we work with Karla to support her as she evaluates her staff for performance or recognition?
• How does engagement influence employee performance?