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Employees should be empowered to make decisions around complaint resolution. Explain how this might impact the customer service experience.
Employees should be empowered to make decisions around complaint resolution. Explain how this might impact the customer service experience.
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Empowering employees to make decisions around complaint resolution can have a significant impact on the customer service experience in several ways 1 Faster Resolution Empowered employees can address ...
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Selling Today Partnering To Create Value
Authors: Gerald L. Manning
7th Canadian Edition
0133156850, 978-0133156850
