emporary Management on Wheels

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recent customer survey results.

Abeo

These are excerpts from the surveys, but focus on themes that came up from multiple customers.

Narrator

Well, Carter Smith, it seems like e$-$Cars needs to make some changes if it wants to stay competitive.

Which contemporary management practices should you work on at this time?

Select all that apply, then click Submit below

Exercising high$-$performance work practices

Developing human relations

Implementing bureaucratic management

Developing a learning organization

e$-$Cars Financials

e$-$Cars Personnel Files

Materials

Customer Surveys

Excerpts from Customer Surveys

Customer $1$

My sales representative was able to quickly get back to me when I filled in an online inquiry form.

Customer $2$

My rep was really helpful in guiding me through the online purchase process, but lacked technical knowledge.

Customer $3$

The rep was a nice person, but didn't know much about cars. More of a computer geek!

Customer $4$

Your website rocks!

Customer $5$

They don't know technical details about car engines.

Customer $6$

Got an awesome deal on a new car, plus they bought my car above the national average. Will be back!