End-of-Chapter Exercises

Toolkit Exercise 9.1

Critical Thinking Questions

Terms of Engagement

https://www.youtube.com/watch?v=O5-kI67mSAE

Publisher Berrett-Koehler's Change Authors Series - Focuses on four principles: widening the circle of involvement, connecting people to each other and to ideas, creating communities for action, and embracing democracy. BK Business Book by Richard H. Axelrod.

Explain the four principles using examples from your own change experience.

Brainstorm how might begin to instill one of these principles in an organization you are familiar with.

It starts with one: Changing Individuals Changes Organizations -

https://www.youtube.com/watch?v=1klZD0nKOF4

Two professors from INSEAD (Hal Gregerson and Stewart Black) discuss the idea that you can't change organizations if you don't focus on change with the individuals first. Investigate three barriers: the failure to see, failure to move (developing the capacity of individuals to do something new) and failure to finish (following through with support until capacities are where they need to be - need champions at the front line as well as elsewhere in the organization as well as signposts that help people understand where they are in terms of implementing the change initiative). This includes helping leaders to understand the changes required within themselves.

Which barrier resonated with your experience the most?

How do you think these principles might facilitate a successful change project?