Engage in a roleplay where you discuss and resolve the conflict with two peers. Within the roleplay, you must:

• Make notes on the conflict
• Use appropriate skills to discuss the conflict with the two parties
• Aptly summarise the conflict
• Resolve the conflict. This may include:
• reaching an agreement about ways forward
• referring to organisational policies
• using external support.

Case Study E

Two staff members in your organisation are married to one another. Unfortunately, they have recently separated. Other staff members have taken sides, and the situation has become a matter of gossip.

There is a rumour that one of the staff members has started a relationship with a different staff member.

A public argument has started between the two married staff members.