Engage in a task involving the facilitation of responsible behaviour, including at least one situation of conflict, providing valid reasons for your actions.

You will need to demonstrate:

• Methods of observation and documentation (including behavioural monitoring)
• Knowledge of potential causes and situations of conflict
• Strategies for reducing conflict
• Methods of evaluating behaviour
• Making decisions on action and making ensuring they follow organisational procedure
• That you know when to seek specialist advice and how referrals would be made
• Fair and positive interactions with individuals
• The use of communication strategies for problem solving
• Consideration for cultural sensitivities
• The use of negotiation techniques (including for examination of cause and effect)
• That you can challenge behaviours of concern
• That you follow procedures to ensure safety
• That you select correct strategies and assertive behaviour
• That you can prepare suitable reports in a way that complies with policy, procedure and legislation.