"Engaging employees occurs when managers build trust by asking questions and listening without defensiveness. Employees who resist the urge to speak up in a workplace culture of so-called safe silence do so out of fear of saying something wrong or that their contributions are not valued, according to leadership expert Karin Hurt."

Required

1. Your Top Key Learning Point

2. Explanation of the Essence of the Key Learning Point

3. One or More Writers' Views on the Key Learning Point and Your Own Viewpoint on the Matter

4. Example of a Specific Organization Where This Key Learning Point Would Be Applicable

5. Your Practical Recommendations to the Organization