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Enterprise Rent - A - Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?
Business Process Management (BPM)
Radical redesign
New Product Development (NPD)
Six sigma
Product life cycle management

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