Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Epsilon Airlines services predominantly the eastern and southeastern United States. The vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage

Epsilon Airlines services predominantly the eastern and southeastern United States. The vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phones. Epsilon employs call center personnel to handle these reservations and to deal with website reservation system problems and for the rebooking of flights for customers whose plans have changed or whose travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers.

Epsilon analysts have estimated the minimum number of call center employees needed by day of the week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are as follows:

Day Minimum Number of Employees Needed

Monday 70

Tuesday 45

Wednesday 60

Thursday 90

Friday 45

Saturday 85

Sunday 70

The call center employees work for five consecutive days and then have two consecutive days off. An employee may start work on any day of the week. Each call center employee receives the same salary. Assume that the schedule cycles and ignore start-up and stopping of the schedule.

Develop a model that will minimize the total number of call center employees needed to meet the minimum requirements.

Let Xi = the number of call center employees who start work on day I

Find the optimal solution.

Total Number of Employees =

Give the number of call center employees that exceed the minimum required.

Excess employees:

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image_2

Step: 3

blur-text-image_3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Fundamentals Of Management

Authors: Stephen Robbins, Mary Coulter, David De Cenzo

11th Edition

0135175151, 978-0135175156

More Books

Students also viewed these General Management questions