Equipment needed:

Legislation, regulations, standards and codes relevant to workplace relationships

Relevant workplace documentation and resources.

This activity will need to be observed. The assessor has a checklist of criteria they will base your assessment on.

As a real or simulated workplace activity, you must demonstrate effective workplace relationships in the following management tasks.

On two occasions, for two different work needs, you must lead your work team to perform their work tasks. This will involve explaining work and consulting with the team to discuss any relevant ideas and to clarify and confirm these requirements.

You must develop and implement consultation processes, as relevant to each situation, and you should determine these processes prior to both interactions (for example, a team meeting, informal discussions or a team brainstorming session).

In both situations, you must:

Follow employment law and organisational policies and procedures for conducting work collaboration processes

Communicate information clearly to explain and delegate tasks and responsibilities

Communicate to support workers to achieve tasks and responsibilities

Provide workers with opportunities to contribute to consultations

Ensure that workers are able to raise any issues related to their work roles

Seek ways to work collaboratively to manage and overcome work issues

Refer to their manager for further guidance if work issues cannot be overcome

Confirm tasks and task responsibilities with the team.

You should then evaluate how well the consultations and collaborations went, identifying any parts that could have been improved upon by you. You should also seek feedback from your manager on your performance and include this in your evaluation. Document your findings and how you could improve upon your leadership in a feedback report, making sure this meets organisational documentation guidelines. (This should be approximately two to four A4 sides of paper).