Ergonomic 16 20% Maneuverability 27 33% Safety 19 23% Size 12 15% Durability 8 10% 82 Customer Pareto Chart 100% 90% 25 90% 70% 20 SOK 15 40% 10 3OK 5 10% Safety Ergonomic Size Durability ManeuverabilityDurability/Serviceability 17% Cost 25% Safety NHAWN 33% Cleaning 8% Design/Storage 17% 12 Manager Pareto Chart 100%% A 315 70% SOX 215 40% 1.5 30% 20% 10% Cost Design/Storage Cleaning Safety Durability/Serviceability