Eryn just received notice of another employee leaving her procurement department. This is the fourth person to leave Marcel's department this year and it is only July. As head of operations, Eryn decides she needs to seriously look at what is happening in that department. They keep losing talented people. She asks HR to have a copy of all of the exit interviews. In reviewing the data from the interviews, she notices a theme. In the material she reads about how Marcel is non-responsive to his employees. He is rude, uncaring, only thinks of himself and reaching goals that will advance him.

Now, Marcel is a top performer for the company. Eryn knows there is no way she can remove him from his position, so she starts to think about training options. Using your knowledge from this course what specific advice would you give Eryn about the type of training Marcel may need. Provide details of the specific concept or concepts that you recommend.